Refund Policy

This refund policy (the “Refund Policy”) covers the circumstances under which zbone.com (“Zbone”) may in its discretion provide refunds. Use of the terms “we” and “us” in this Refund Policy means Zbone. By using Zbone, you are accepting this Refund Policy. If you do not agree to the Refund Policy, please do not use Zbone.

Zbone may amend its Refund Policy at any time by posting a revised Refund Policy on Zbone, and/or sending information regarding the amendment to the email address you provide to Zbone. You are responsible for regularly reviewing Zbone to obtain timely notice of such amendments. You shall be deemed to have accepted such amendments by continuing use of Zbone or of your account after such amendments have been posted or information about such amendments has been sent to you.

The two types of refunds that Zbone provides are for (1) Advertisement and (2) Membership. The following is our refund policy for each type:

Advertisement:
When you purchase any advertisement on Zbone, you must read all of the details provided for the applicable ad zone and be sure that you fully understand exactly what you are purchasing – including but not limited to the price, location on Zbone, number of ads sold in that zone, whether or not the ads rotate, and whether or not you already have an ad in that same zone. If, however, you wish to request a refund, you must notify us of your request within 24 hours of making your purchase. We will consider such a request on a case-by-case basis if your purchase meets the following criteria:

• You purchased two ads in the same ad zone by accident; or
• We changed the location of the ads on Zbone during your purchase.

Membership:
Annual membership subscriptions may be cancelled within thirty (30) days of payment for a full refund. The subscription term related to the refunded payment will be removed from your account.

How to request consideration for a refund
Please use this form to contact us and include the following information:

• The email address associated to your account
• Transaction ID #
• The reason or reasons why you would like a refund.

Zbone will consider granting refunds that are requested in the above stated timeframes and that meet the applicable criteria, and will grant refunds at its reasonable discretion. Nothing herein grants an obligation by Zbone to grant a refund.